Privacy Policy

How we collect, use and protect your personal data.

Last updated: January 2025

TRD Wholesale Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website trdwholesale.com or engage with our services.

1. Data Controller

TRD Wholesale Ltd (Company No. 11766911), registered at 140 Park Road, New Barnet, Barnet, England, EN4 9QN, is the data controller responsible for your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect the following categories of personal data:

  • Identity data: name, job title, company name
  • Contact data: email address, telephone number, postal address
  • Technical data: IP address, browser type and version, time zone setting, operating system and platform
  • Usage data: information about how you use our website and services
  • Communication data: records of correspondence when you contact us

3. How We Use Your Data

We process your personal data for the following purposes:

  • To respond to your enquiries and provide customer support
  • To process and fulfil orders for software and hardware products
  • To send administrative communications regarding your account or orders
  • To improve our website, products and services
  • To comply with legal and regulatory obligations

4. Legal Basis for Processing

We rely on the following legal bases under UK GDPR:

  • Contractual necessity: processing required to perform a contract with you
  • Legitimate interests: to operate and improve our business, provided your rights do not override these interests
  • Consent: where you have given explicit consent for specific processing activities
  • Legal obligation: where processing is necessary to comply with applicable law

5. Data Sharing

We do not sell your personal data. We may share your data with trusted third parties who assist in operating our website and conducting our business, including payment processors, delivery partners and IT service providers. All third parties are contractually obligated to protect your data and use it only for the purposes we specify.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting or reporting requirements. Business correspondence and transaction records are typically retained for six years in accordance with UK regulatory requirements.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Rectify inaccurate or incomplete data
  • Request erasure of your data
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time

To exercise any of these rights, please contact us at contact@trdwholesale.com.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: contact@trdwholesale.com
Address: 140 Park Road, New Barnet, Barnet, England, EN4 9QN

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been handled unlawfully.